:root {
  --ground:   #F5F9F9;
  --surface:  #FFFFFF;
  --surface-2:#EDF3F3;
  --ink:      #0F1E1D;
  --ink-2:    #4B5D5E;
  --ink-3:    #7C8F8F;
  --line:     #DBE6E5;
  --accent:   #0B8B86;
  --accent-2: #0A6E6A;
  --accent-wash:#E3F1F0;
  --good:     #1C9C6A;
  --warn:     #B0761A;
  --crit:     #CB4234;
  --shadow:   0 1px 2px rgba(15,30,29,.04), 0 8px 24px -12px rgba(15,30,29,.14);
  --radius:   14px;
  --mono: ui-monospace, "SF Mono", "SFMono-Regular", "Menlo", "Cascadia Mono", "Roboto Mono", monospace;
  --sans: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", sans-serif;
}
@media (prefers-color-scheme: dark) {
  :root {
    --ground:   #091312;
    --surface:  #0E1B1A;
    --surface-2:#152726;
    --ink:      #E8F2F0;
    --ink-2:    #9BAFAE;
    --ink-3:    #6A7E7D;
    --line:     #203634;
    --accent:   #2BC0B7;
    --accent-2: #6FE1D8;
    --accent-wash:#12302D;
    --good:     #33C088;
    --warn:     #DCA33B;
    --crit:     #EE6A59;
    --shadow:   0 1px 2px rgba(0,0,0,.3), 0 10px 30px -14px rgba(0,0,0,.6);
  }
}
:root[data-theme="dark"] {
  --ground:#091312; --surface:#0E1B1A; --surface-2:#152726; --ink:#E8F2F0;
  --ink-2:#9BAFAE; --ink-3:#6A7E7D; --line:#203634; --accent:#2BC0B7;
  --accent-2:#6FE1D8; --accent-wash:#12302D; --good:#33C088; --warn:#DCA33B;
  --crit:#EE6A59; --shadow:0 1px 2px rgba(0,0,0,.3),0 10px 30px -14px rgba(0,0,0,.6);
}
:root[data-theme="light"] {
  --ground:#F5F9F9; --surface:#FFFFFF; --surface-2:#EDF3F3; --ink:#0F1E1D;
  --ink-2:#4B5D5E; --ink-3:#7C8F8F; --line:#DBE6E5; --accent:#0B8B86;
  --accent-2:#0A6E6A; --accent-wash:#E3F1F0; --good:#1C9C6A; --warn:#B0761A;
  --crit:#CB4234; --shadow:0 1px 2px rgba(15,30,29,.04),0 8px 24px -12px rgba(15,30,29,.14);
}

* { box-sizing: border-box; }
body {
  background: var(--ground);
  color: var(--ink);
  font-family: var(--sans);
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
  margin: 0;
}
.wrap { max-width: 1080px; margin: 0 auto; padding: 28px 20px 64px; }

/* Header */
.top { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 16px 24px; justify-content: space-between; }
.brand { display: flex; align-items: center; gap: 12px; }
.glyph {
  width: 40px; height: 40px; border-radius: 11px; flex: none;
  background: linear-gradient(150deg, var(--accent), var(--accent-2));
  display: grid; place-items: center; font-size: 21px;
  box-shadow: inset 0 0 0 1px rgba(255,255,255,.12);
}
h1 { font-size: 20px; font-weight: 640; letter-spacing: -.02em; margin: 0; text-wrap: balance; }
.sub { font-size: 12.5px; color: var(--ink-2); margin-top: 1px; }
.controls { display: flex; align-items: center; gap: 10px; }
select, .tbtn {
  font-family: var(--sans); font-size: 13px; color: var(--ink);
  background: var(--surface); border: 1px solid var(--line);
  border-radius: 9px; padding: 8px 12px; cursor: pointer;
}
select:focus-visible, .tbtn:focus-visible, .disc:focus-visible {
  outline: 2px solid var(--accent); outline-offset: 2px;
}
.tbtn { width: 38px; height: 37px; padding: 0; display: grid; place-items: center; font-size: 15px; }

.banner {
  margin: 20px 0 22px; display: flex; align-items: center; gap: 9px;
  font-size: 12.5px; color: var(--ink-2);
  background: var(--accent-wash); border: 1px solid var(--line);
  border-radius: 10px; padding: 9px 13px;
}
.banner b { color: var(--accent-2); font-weight: 620; }
.banner code { font-family: var(--mono); }
.dot { width: 7px; height: 7px; border-radius: 50%; background: var(--accent); flex: none; }

/* Empty / error state */
.empty-state {
  margin-top: 40px; text-align: center; padding: 48px 20px;
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--radius); box-shadow: var(--shadow);
}
.empty-state .empty-icon { font-size: 34px; margin-bottom: 10px; }
.empty-state h2 { font-size: 17px; font-weight: 620; margin: 0 0 6px; }
.empty-state p { font-size: 13.5px; color: var(--ink-2); margin: 0; max-width: 420px; margin-inline: auto; }

/* KPI row */
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; }
.kpi {
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 15px 16px 13px; box-shadow: var(--shadow);
  position: relative; overflow: hidden;
}
.kpi .lab {
  font-size: 10.5px; text-transform: uppercase; letter-spacing: .07em;
  color: var(--ink-3); font-weight: 600;
}
.kpi .val {
  font-family: var(--mono); font-size: 27px; font-weight: 600; letter-spacing: -.02em;
  margin-top: 5px; font-variant-numeric: tabular-nums; line-height: 1.1;
}
.kpi .val small { font-size: 14px; color: var(--ink-2); font-weight: 500; }
.kpi .foot { display: flex; align-items: center; gap: 7px; margin-top: 7px; font-size: 11.5px; color: var(--ink-2); }
.delta { font-family: var(--mono); font-weight: 600; font-variant-numeric: tabular-nums; }
.delta.up { color: var(--good); }
.delta.down { color: var(--crit); }
.delta.flat { color: var(--ink-3); }
.spark { position: absolute; right: 12px; top: 14px; opacity: .9; }

/* Sections */
.grid { display: grid; gap: 14px; margin-top: 14px; }
.cols-2 { grid-template-columns: 1fr 1fr; }
.card {
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 18px 19px; box-shadow: var(--shadow);
}
.card h2 {
  font-size: 12px; text-transform: uppercase; letter-spacing: .06em;
  color: var(--ink-2); font-weight: 620; margin: 0 0 14px;
  display: flex; align-items: center; gap: 8px;
}
.card h2 .n {
  font-family: var(--mono); font-size: 11px; color: var(--accent-2);
  background: var(--accent-wash); border-radius: 5px; padding: 1px 6px; font-weight: 600;
}
.card h2 .h2-note {
  font-weight: 400; text-transform: none; letter-spacing: 0; color: var(--ink-3); font-size: 11px;
}

/* Response times */
.rt { display: flex; flex-direction: column; gap: 13px; }
.rt-row { display: grid; grid-template-columns: 92px 1fr; align-items: center; gap: 14px; }
.rt-chan { font-size: 13px; font-weight: 580; }
.rt-chan span { display: block; font-size: 11px; color: var(--ink-3); font-weight: 400; }
.rt-bars { display: flex; flex-direction: column; gap: 6px; }
.bar-line { display: grid; grid-template-columns: 78px 1fr auto; align-items: center; gap: 10px; font-size: 12px; }
.bar-line .k { color: var(--ink-2); }
.track { height: 8px; background: var(--surface-2); border-radius: 5px; overflow: hidden; }
.fill { height: 100%; border-radius: 5px; background: linear-gradient(90deg, var(--accent), var(--accent-2)); }
.fill.soft { background: var(--ink-3); opacity: .5; }
.bar-line .v { font-family: var(--mono); font-variant-numeric: tabular-nums; font-weight: 600; min-width: 54px; text-align: right; }

/* Distribution */
.distbar { display: flex; height: 26px; border-radius: 7px; overflow: hidden; border: 1px solid var(--line); }
.distbar > span { display: block; }
.distlegend { display: flex; flex-wrap: wrap; gap: 10px 16px; margin-top: 11px; font-size: 12px; }
.distlegend .li { display: flex; align-items: center; gap: 6px; color: var(--ink-2); }
.swatch { width: 10px; height: 10px; border-radius: 3px; flex: none; }
.distlegend b { font-family: var(--mono); color: var(--ink); font-variant-numeric: tabular-nums; }

.para { font-size: 13px; color: var(--ink); margin: 0 0 4px; }
.para .who { color: var(--accent-2); font-weight: 620; font-style: normal; }
.para + .para { margin-top: 9px; }

/* Complaints / praise lists */
.rank { display: flex; flex-direction: column; gap: 11px; }
.rank-item { display: grid; grid-template-columns: auto 1fr auto; gap: 11px; align-items: start; }
.rank-num {
  font-family: var(--mono); font-size: 12px; font-weight: 600; color: var(--ink-3);
  width: 18px; height: 18px; display: grid; place-items: center; margin-top: 1px;
}
.rank-body .t { font-size: 13px; font-weight: 560; }
.rank-body .ex { font-size: 12px; color: var(--ink-3); font-style: italic; margin-top: 2px; }
.count {
  font-family: var(--mono); font-size: 12px; font-weight: 600; font-variant-numeric: tabular-nums;
  color: var(--ink-2); background: var(--surface-2); border-radius: 20px; padding: 2px 9px; white-space: nowrap;
}
.count.crit { color: var(--crit); background: color-mix(in srgb, var(--crit) 12%, transparent); }
.count.good { color: var(--good); background: color-mix(in srgb, var(--good) 14%, transparent); }
.empty { font-size: 13px; color: var(--ink-3); font-style: italic; }

/* Agents */
.agents { display: flex; flex-direction: column; gap: 2px; }
.agent { display: grid; grid-template-columns: 150px 1fr 96px; align-items: center; gap: 14px; padding: 9px 0; border-top: 1px solid var(--line); }
.agent:first-child { border-top: none; }
.agent .nm { font-size: 13px; font-weight: 560; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.agent .abar { display: flex; align-items: center; gap: 10px; }
.agent .atrack { flex: 1; height: 9px; background: var(--surface-2); border-radius: 5px; overflow: hidden; }
.agent .afill { height: 100%; background: linear-gradient(90deg, var(--accent), var(--accent-2)); border-radius: 5px; }
.agent .aresp { font-family: var(--mono); font-size: 12.5px; font-weight: 600; font-variant-numeric: tabular-nums; min-width: 20px; }
.agent .aresp small { color: var(--ink-3); font-weight: 400; }
.agent .afrt { font-family: var(--mono); font-size: 12.5px; font-variant-numeric: tabular-nums; color: var(--ink-2); text-align: right; }
.note { font-size: 11.5px; color: var(--ink-3); font-style: italic; margin-top: 12px; padding-top: 11px; border-top: 1px dashed var(--line); }

/* Sales cards */
.sales { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; }
.scard { background: var(--surface-2); border: 1px solid var(--line); border-radius: 10px; padding: 12px 13px; }
.scard .sn { font-size: 11px; color: var(--ink-2); font-weight: 560; }
.scard .sv { font-family: var(--mono); font-size: 21px; font-weight: 600; font-variant-numeric: tabular-nums; margin-top: 3px; }
.scard .su { font-size: 10.5px; color: var(--ink-3); }
.chips { display: flex; flex-wrap: wrap; gap: 7px; margin-top: 13px; }
.chip { font-size: 12px; color: var(--ink-2); background: var(--surface-2); border: 1px solid var(--line); border-radius: 20px; padding: 3px 11px; }

/* Raw slack */
.disc { cursor: pointer; list-style: none; display: flex; align-items: center; gap: 9px; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--ink-2); font-weight: 620; }
.disc::-webkit-details-marker { display: none; }
.disc .caret { transition: transform .18s ease; color: var(--ink-3); }
details[open] .disc .caret { transform: rotate(90deg); }
pre.slack {
  margin: 14px 0 0; font-family: var(--mono); font-size: 12px; line-height: 1.62;
  color: var(--ink); background: var(--surface-2); border: 1px solid var(--line);
  border-radius: 10px; padding: 16px 18px; overflow-x: auto; white-space: pre-wrap; word-break: break-word;
}
pre.slack .b { font-weight: 680; color: var(--ink); }
pre.slack .i { font-style: italic; color: var(--ink-2); }
pre.slack .sep { color: var(--ink-3); }

footer { margin-top: 26px; text-align: center; font-size: 11.5px; color: var(--ink-3); }
footer code { font-family: var(--mono); color: var(--ink-2); }

@media (max-width: 720px) {
  .kpis { grid-template-columns: repeat(2, 1fr); }
  .cols-2 { grid-template-columns: 1fr; }
  .sales { grid-template-columns: repeat(2, 1fr); }
  .agent { grid-template-columns: 116px 1fr 74px; gap: 10px; }
  .rt-row { grid-template-columns: 78px 1fr; }
}